We are sorry that you have found it necessary to make a complaint.
Montalto Medical Centre operates a complaints procedure agreed with the Department of Health Guidance in Relation to the Health and Social Care Complaint Procedure. [revised April 2019] This procedure will be used to address your concerns.
During the Covid pandemic and to acknowledge the extreme pressures healthcare staff are under, the time frame for investigating complaints has been relaxed. During these current extenuating circumstances, there may be delay in responding to any complaints to allow the practice to focus efforts on areas where they are most needed. Your patience and understanding in this matter is appreciated.
Unfortunately due to recent social media harassment and abuse we are no longer able to provide a copy of our complaints procedure to download from this website.
If you have a genuine complaint please contact the surgery by telephone on 028 97 562929 and we will arrange to forward you a copy of our complaints form electronically or in hard copy.
Montalto Medical Centre