Noticeboard

THANK YOU -Thanks to all the lovely patients who leave gifts and cards for the doctors, nurses, MDT and admin staff. Your thoughtfulness is greatly appreciated.

HAVE YOU SEEN OUR FACEBOOK PAGE ? - for helpful information and links

www.lifelinehelpline.info      telephone-08088088000

https://www.ballynahinchcounselling.com

MINDING YOUR HEAD- A USEFUL GUIDE TO MENTAL AND EMOTIONAL WELLBEING RESOURCES

useful guide to mental health resources

OVER 50s ALCOHOL SUPPORT

A free national helpline, 7 days a week 0808 8010750

Monday - Friday 12pm-8pm. Saturday and Sunday 10am -4pm.

https://addictionni.com/ways-we-support-you/over-50s-alcohol-helpline

BARNARDOS NI SEE, HEAR, RESPOND CAN HELP YOU

Families in Northern Ireland can now self-refer for See, Hear, Respond online at https://www.barnardos.org.uk/northern-ireland-see-hear-respond or call 0800 157 7015 available from noon until 7pm, Monday to Friday

 

A new service has been launched by Women's Aid for domestic violence. Please see link below

www.belfastwomensaid.org.uk

This facility is available Monday to Friday 10am - 12 noon.

PAPYRUS - PREVENTION OF YOUNG SUICIDE

Please see following information

If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice by:

 

Calling: 0800 068 4141

Texting: 07860039967

   E Email: pat@papyrus-uk.org

 

 

Useful Information

 

Our webpages have lots of advice and information too https://papyrus-uk.org/

 

 

 

 

 

 

Complaints

We are sorry that you have found it necessary to make a complaint.

Montalto Medical Centre operates a complaints procedure agreed with the Department of Health Guidance in Relation to the Health and Social Care Complaint Procedure. [revised April 2019] This procedure will be used to address your concerns.

During the Covid pandemic and to acknowledge the extreme pressures healthcare staff are under, the time frame for investigating complaints has been relaxed. During these current extenuating circumstances, there may be delay in responding to any complaints to allow the practice to focus efforts on areas where they are most needed. Your patience and understanding in this matter is appreciated.

Unfortunately due to recent social media harassment and abuse we are no longer able to provide a copy of our complaints procedure to download from this website.

If you have a genuine complaint please contact the surgery by telephone on 028 97 562929 and we will arrange to forward you a copy of our complaints form electronically or in hard copy.  

Montalto Medical Centre



 
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