Noticeboard

THANK YOU -Thanks to all the lovely patients who leave gifts and cards for the doctors, nurses, MDT and admin staff. Your thoughtfulness is greatly appreciated.

HAVE YOU SEEN OUR FACEBOOK PAGE ? - for helpful information and links

www.lifelinehelpline.info      telephone-08088088000

https://www.ballynahinchcounselling.com

MINDING YOUR HEAD- A USEFUL GUIDE TO MENTAL AND EMOTIONAL WELLBEING RESOURCES

useful guide to mental health resources

OVER 50s ALCOHOL SUPPORT

A free national helpline, 7 days a week 0808 8010750

Monday - Friday 12pm-8pm. Saturday and Sunday 10am -4pm.

https://addictionni.com/ways-we-support-you/over-50s-alcohol-helpline

BARNARDOS NI SEE, HEAR, RESPOND CAN HELP YOU

Families in Northern Ireland can now self-refer for See, Hear, Respond online at https://www.barnardos.org.uk/northern-ireland-see-hear-respond or call 0800 157 7015 available from noon until 7pm, Monday to Friday

 

A new service has been launched by Women's Aid for domestic violence. Please see link below

www.belfastwomensaid.org.uk

This facility is available Monday to Friday 10am - 12 noon.

PAPYRUS - PREVENTION OF YOUNG SUICIDE

Please see following information

If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice by:

 

Calling: 0800 068 4141

Texting: 07860039967

   E Email: pat@papyrus-uk.org

 

 

Useful Information

 

Our webpages have lots of advice and information too https://papyrus-uk.org/

 

 

 

 

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

If you feel you would like to pursue a complaint please contact the practice manager by telephone who will deal with your concerns appropriately. We hope that most problems can be sorted out easily and quickly with the person concerned in this way  Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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