elcome to Montalto Medical Centre

ar Patients,

Zero Tolerance 

We are a zero tolerance practice.  GP’s and their staff have a right to care for others without fear of being attacked or abused.

 In most cases, patients and their relatives are respectful towards surgery staff but unfortunately a minority of people are abusive or use threatening behaviour.

 The surgery will request removal of any patient from the practice list who demonstrates any of the following behaviour towards our staff;

Using offensive language or swearing at staff

Verbally abusing or insulting staff

Using loud and intrusive behaviour

Any physical violence towards any member of the practice team

Posting abusive or potentially defamatory comments on social media

Persistent or unrealistic demands that cause stress to staff - requests will be met where possible and explanations given when they cannot

We ask that you treat all our surgery staff courteously and with respect. Thank you.

Flu/Covid/Shingle Vaccination Clinics

We run Covid/Flu/ Shingles clinics in accordance with Health Board guidelines. You will be sent a Text or Letter to invite you to a clinic for a vaccine, please be patient at this time, if you are eligible you will be contacted.

Prescriptions

Repeat Prescription Requests

Repeat prescription requests will take 48 hours (2 working days) to process. 

While ordering repeat prescription requests, patients must give name, address, DOB, name and strength of medication required and chemist of your choice. Only one patient's order per voicemail, if ordering for numerous people please leave a separate voicemail for each patient.

Due to data protection and patients own safety, community pharmacies can no longer request medication on a patients behalf, nor can the practice post individual prescriptions to patients. This has to be ordered by either the patient, their family or patients representative.

Patients can allocate a chemist in Ballynahinch or arrange to collect prescriptions in the surgery.

You can order using either:

      Repeat Prescription Line on 02897565999 (operational during office hours)

      Montalto Medical Centre Website

      Box at the front lobby in the Surgery

Disabled Access

Access for disabled persons is through the Automatic door at the main entrance. All services provide are on ground floor level. There is a disabled toilet and we have a wheelchair available for use in surgery.

Hearing Difficulties/Deaf

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance. Your preferred communication type is important to us so please make our team aware of your choice. We can also arrange for longer in house consultations with the medical team. 

Pregnant Patients

Pregnant patients can self refer to hospital for antenatal care using the following link:

Self referral for antenatal care SE Trust